We will design an appropriate questionnaire in order to obtain accurate intelligence in those areas that you have an interest or concern and analyse the results in specifically designed computer reports

Profile offers a range of tailored services to help improve customer loyalty. By using Profile to contact existing customers, our clients have been able to gain valuable information concerning customer expectations, specific problem areas, performance of individual members of staff and suggestions for improvements.

We can report the results to you either on a Daily, Weekly or Monthly basis whichever you feel most comfortable with. Monthly is the norm with any Actions, Queries or Problems being highlighted within a daily communication.

The benefits of such a project lie in two areas.

	Firstly the information gathered enables our client to remain in touch and respond to the needs of the market.
	Secondly, a genuine request for feedback makes those contacted feel that their custom and opinions are valued

The result is an increase in repeat business through improved relationships and a better targeted service.

There are a number of ways to achieve the desired result: some of our clients choose to take samples at particular times, others choose to run the exercise continuously.