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Training & Consultancy

trainingConsultancy & Advisory service

We can provide advice in all aspects of the sales & marketing process. This includes:

  • setting up Telephone Departments
  • trouble shooting organisational & motivational problems in telesales areas
  • structuring and establishing in-house databases as a source of sales leads
  • market segmentation
  • helping to organise & run seminars

in fact anything to do with organising resources to achieve increased sales& profitability.

Training Services

Specifically Designed for your People, whether they be cold appointment winners; information gatherers; genuine prospectors; customer care or order-taking staff; sales people; managers; team-leaders; customer survey staff or accounts people chasing money.

  • Customer Service Staff & Order-Takers to be more Proactive
  • Sales-People to win more Qualified Appointments
  • Marketeers to Sell your Business Benefits, Conceptually
  • Accounts Staff to Pull in the Money: to Recognize & Head off Problems
  • Telesales & Telemarketing Teams to do a Better Job
  • Managers & Team Leaders to Motivate & Develop Staff

PROFILE's approach

The need is to change the way staff, who use the telephone, perceive their task. The change is generally to be from reactive to proactive communication. This applies to both inbound & outbound calls: taking orders or handling requests for information and courting potential new business. Profile is aware, however tailored a training course is, however outstanding a presenter, no course will succeed unless a change in outlook & a change of attitude is effected. Most work we undertake, requires just such a change.

Method of working

Our success in achieving clients' objectives, results partly from the approach we take. We carry out the following functions:

  • VISIT YOUR PREMISES to understand problems & opportunities
  • AGREE TRAINING STRUCTURE & ELEMENTS with you
  • "SELL" THE COURSE TO YOUR STAFF
  • DESIGN & PREPARE COURSE & SUPPORTIVE NOTES
    Written specifically for your people, in the context of your business.
  • STRUCTURE TRAINING IN TWO STAGES
    Customers tell us this is a very successful aspects of Profile Training:
    • Stage One: Skills & Development Training
      Interim Practice with Help-Line Facility
    • Stage Two: Recording of Live Telephone Calls